Frequently Asked Questions

  • Is the event chip timed? 

Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result.

 

  • Where can I find the official results? And will my time go on Power of 10? 

All our results will show on https://www.runthrough.co.uk/results/ straight away. 

You will also receive a post race email with your result in the week after the event.

The majority of race results will be shown on RunBritain and Power of 10. 

 

  • How does payment show on my bank statement?

Payment will be taken from GW EVENTS.

 

  • What is the minimum age for this event?

10k-15

HM- 17

 

  • Can I enter more than one person at a time?

Yes, you can purchase multiple entries at once, you will be asked to provide a few details for the additional runners at checkout. We also have a group booking at a discounted rate available for 6 runners available to purchase. 

For any larger groups, please email [email protected] and we can get you signed up on mass.

 

  • When will entries close?

Entries will close the Friday before. If the event reaches our max capacity, we will close entries early. We recommend entering early to avoid disappointment. 

We will take on the day entries at our information desks, should the race not sell out.

 

  • I can no longer make the event, can I get a refund?

Unfortunately we operate a no refunds policy. Where possible we’d be more than happy to transfer your entry to another event. To do this, please email in with your order number and choice of new event. Please note there is a £5 administration fee on all our transfers.

We are sadly unable to transfer you entries within 14 days of the race as your race pack and everything associated with your entry fee including your medal, and post race goodies have already been paid for by this time.

Alternatively, we would be happy for you to run the event virtually and we can send your medal out to you in the post. To do this, please simply send through a copy of your recorded run and confirm your postal address and we will have them posted out right away.

 

  • Can I transfer my entry to a friend?

Yes, we can happily swap the names associated with a booking. Please email in with your order number, and the new runners name, email, address and date of birth. Or alternatively, visit the information desk on the morning of the race to do this.

 

  • When will I be sent all the race details?

You should receive a race information email the two Friday prior to the race. Please check your spam folders as they do sometimes get lost! The same information will also be published on the website the week leading up to the event, along with our entry list. If for any reason you do not receive the email, please check the website.

 

  • Where do I collect my race number from?

We will have registration tents located in the event village. Please just visit the desk and we will issue you with your race number and chip. You just need to state your name to do this.

 

  • Will there be a water station on the course?

Yes, we will have bottled water at the 5k mark on the 10k, and at 5k, 10k and 15k on the Half Marathon, please help yourself to this as you pass the water station. We will also have a bottle of Actiph water waiting for you at the finish line. 

 

  • Is there anywhere to leave my bag during the race? 

If you have driven to the event, we recommend leaving any bags in your car, the car park is located directly next to the start/finish line. If you do require our bag drop facilities, please just visit the kit stall where our lovely team can look after any belongings for you throughout the race.

 

  • Am I allowed to wear headphones? 

We strongly advise against wearing headphones, but we don’t have any bans on them. If you do choose to wear headphones we recommend keeping the volume low and 1 ear out so you can hear instructions from our marshals. 

If you choose to wear headphones then please ensure you are fully aware of the course details to avoid confusion at specific points.

 

  • What is the terrain like? 

A gently undulating route through the grounds of Tatton Park and surrounding roads. The majority of the route is on tarmac, with a short gravel section. Definite PB potential.

  • Where can I find the race photos? 

All your race photos will be available on https://www.facebook.com/runtatton by the end of the day. You will also receive a link to these in your post race email.

 

  • When will I get the t-shirt I ordered with my entry?

If you’ve purchased an £12 event T-shirt with your entry, this will be available to collect on the day from the RTKit Stall.

Any add on T-shirts, hoodies and socks purchased with your race entry can be collected from our RunThrough Kit stall on the day. To do this, please have your order number and email confirmation ready to show to wonderful kit staff.

 

  • Where should I park for the event?

The car park is located within Tatton park, please follow the event signs from the main road.

You will need to enter Tatton Park from Ashley Road, having turned off Mereside Road – PLEASE NOTE this is not a usual entrance to the park. We will have marshals at the entrance to help with this. (A map of this can be found on your race info emails).

  • Are dogs allowed at the event?

Yes, dogs are permitted, we just ask you to keep any dogs on a short lead to avoid any congestion or hazards to other runners and animals in the park.